March /
2008
Here at
Jonas we continuously strive to improve our level of service with all of our
clients.
March's edition
of the Jonas Insider shows you how you can resolve your support call even faster!
Announcing our 2008 Jonas Webinar Training Sessions!! We are conducting our WebEx
on-line sessions to ensure that you consistently achieve rapid and sustainable results
using Jonas Software. Register now to learn more about Accounts Payable and
Purchase Order/Procurement. Our exceptional customer- focused
training will enable you to get the most from your Jonas Software.
Embrace the future of 11.8!! Our new version features greater enhancements and
improvements. There is much more in the new
release, including the highly anticipated Document Management module. Achieve your team goals
with collaborative ease and benefit from new modules, enhancements and greater
functionality.
Are you a Jonas Expert? Test your knowledge using our frequently asked
questions. We have solutions to common questions on payroll and accounts
payable.
Build your skills using our helpful hints section. We have new tips for the
dispatch board that will
assist you in maintaining your Jonas Software on a regular and ongoing basis.
Your opinion matters!! We’d like to know what
you think of our newsletter and how we can improve it to make it the best
information tool possible. Please forward your suggestions to us via
email.

Tips for Logging your call!
We want you to be successful with our software. We realize that if
your software doesn't appear to be working properly, or if you are
unable to
figure out how to do something it can be very stressful, especially if you have deadlines with customers. All you want is
HELP!
Helping you keep your business running is our goal. There is also a
lot you can do to help yourself and to prepare for getting the most
out of your support call. The following is a set of tips for your
call with a Customer Support representative. |  |
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Before Your Call
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Fully familiarize yourself with the issue.
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Make sure you have
downloaded the most recent updates.
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Make step-by-step notes of
what you tried to do, and what happened as a result.
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Try to repeat the process in
your test company. If you are able to recreate it, please let the
support representative know.
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Check our Support Knowledge
Base. It may be a common or easily resolved issue. Our
knowledge base provides access to more than 1,000 content items
in the form of How To’s and FAQ’s.
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If an error message occurs,
make a note of the error #, Stmt # and program name and then
proceed to log the call.
Make sure that you have paper and a pencil to take notes. Phone
holding times vary. Please be patient with us as we service all of
our customers. Once you have entered the phone queue, you will get
faster service by holding instead of hanging up and redialing. You
may also choose to log your call on the Jonas website. This is a
quick and simple way to log your call. Please attach relevant
screenshots to the call or you can fax them to 905-886-8511(please remember to reference your call number). This will help expedite your
issue and help us find a resolution for you quicker.
When you reach a Customer Support Rep
No matter how serious the issue or how long you have been on hold,
please be ready to patiently describe your situation in as much
detail as required. Your Customer Support Rep is there to try and
correct your issue.
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Be specific and refer to the
notes that you made or any screenshots that you took.
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Take notes that you can refer
back to.
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Be prepared to create reports
that you can e-mail to us so that we can investigate further if
necessary.
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Your Rep may ask you to carry
out a set of steps and then phone back if you are still having
problems. If you are asked to do this, please comply and again
take notes for future reference.
Our mission is to provide our
clients with superior software support and product enhancements for
life.


JONAS is offering Webinar sessions led by well-known and experienced team
members of Jonas. The upcoming Webinars are designed to help your business learn
more about the Jonas modules, focusing on trouble-shooting procedures,
common questions and tips and tricks to help you get the most out of your Jonas
software. Your specific questions about features and functionality are welcomed
and always answered as part of the presentation. These courses offer valuable
insight for experienced Jonas users as well as those who are new to Jonas.
Be sure to check back often, as new courses and dates are constantly being
added.
HELPING YOU GET
EVERYTHING YOU CAN
OUT OF ALL YOU HAVE
Date & Location:
April 10th,
2008
Session Length: 2 hours
Session Time:
1:00pm EST
Location: Webex
Fee: $200 per connection
Trainer:
Angela Brutto |
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Course Description: This course will cover
everything there is to know about Accounts Payable. You will quickly learn
how to trouble-shoot common problems including releasing retainage/holdback,
partial payments, incorrect invoices and cheques, automatic allocation,
transferring to history and much more.
Also, we will teach you how to research your out of balance issues, set up
a direct deposit for a vendor and how to use our powerful reporting tools. Spots are
limited so register
now. |
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Purchase Order & Procurement |
Date & Location:
April 24th,
2008
Session Length:
2 hours
Session Time:
1:00pm EST
Location: Webex
Fee: $200 per connection
Trainer:
Andy Loney |
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Course Description: This
course will cover everything there is to know about Purchase Orders &
Procurement.
You will quickly learn how
to edit and complete purchase orders, set up multiple accruals, discover new
setup areas that control the flow of your purchase orders and much more.
This course will also introduce procurement which is a alternative method
for creating purchase orders using takeoff, re-order reports, purchase
agreements or requisitions. Spots are limited, so register
now.
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Release Notification – Jonas Software Version 11.8
Jonas Version 11.8 is the general release version. Since its release in
October 2007, it has been thoroughly tested and proven by many of our
construction clients. If you have not already updated to the most current
version of Jonas, we would encourage you to make it a priority today. This
newest version allows you many new features and improvements that will greatly
enhance your experience with your Jonas software.
CD’s for version 11.8 will be dispatched to all Construction Clients in March
through June 2008.
Did You Know?
Jonas Product Updates – Maintenance updates are recommended for all
customers with the same product version. Regular updates should be installed at
least every
four to six weeks. They are obtained via the Jonas
website. These tested improvements
are made in each version when issues with the software are discovered and
corrected. They may also contain customer-requested design changes or features.
Jonas Version Updates – These updates move your software from one Version to the
next and can only be done via CD which will be distributed directly to each
Client. A software version update replaces a prior version. You will be notified
when new versions of the Jonas Software Release become available.
The current version is 11.6 and product updates for existing versions
11.4, 11.6, 11.8 are available on our website.
Thank you again for your business and continued support.
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Becoming a Jonas
Expert
The only thing standing between you as an amateur or you as an expert is
dedication.
How do I cancel and reissue a check?
You can only cancel a check from a PREVIOUSLY updated pay period.
1. The first step is to set up a new pay period. You can use the same pay
ending date or choose a new date.
2. Go to Manual Pay/Correct Prev. Pay and complete the following steps:
- Enter Company code
- Enter P/R code
- Enter Employee code
- Choose "Cancel an earlier issued check"
- Enter 1 under Manual Pay # (or hit enter)
- Enter Check number (N/A for direct deposit)
The system will now attempt to automatically cancel the check and reverse all the
distributions. If the system is able to find all distributions then all
amounts will appear on the screen as a confirmation. At this point simply
choose post and all amounts will be reversed.
In order for the information to be updated to the employee's file and G/L,
you must complete the payroll process as normal (i.e. Print Pay Journal, Print
Cost Allocation and complete the End of Payroll update.)
If the system cannot locate all distributions and amounts to cancel a
requested check # (usually due to an employee having 2 checks in one pay
period), it will bring all zero's and as a result, all numbers must be entered
in manually (as a negative).
If you do need to enter numbers manually, ensure you have the Pay Journal or Pay
History from the check you are canceling and continue with the following steps:
- Click on the Earnings button
- Enter in the applicable earning codes (ie. E01 for regular earnings)
- Enter in the distribution (where the earnings were charged to initially)
- If hours are used, enter in the hours as a negative. If amount is used (other
earnings), enter in the amount as a negative.
- Hit enter to accept the default pay rate or change it if required. Continue
to hit enter until the entry goes in the box below.
- Repeat the previous 5 steps for any additional earnings.
- Click on Ok and then click on the Deductions button.
- Simply enter in all applicable deductions (enter as negative).
- Enter memo/wage information (FUTA/SUI/Social Security/SDI wages). To
enter these amounts, you can either page down further in the deduction
screen to codes M01 - M04 or simply click on Ok and the system will prompt
you to go to these codes.
If you are unsure as to which amounts go into these fields, refer to the pay
journal or pay history. At the bottom of each employee record there is a Misc/Wages
section that lists these amounts. Only enter those that are shown (again as
negative amounts). For example, if FUTA wages are not shown on the Pay journal,
then you do not have to enter any amount under the code for FUTA wages. It is
very important that these fields are entered as they affect Quarterly Tax
reporting such as the 941 report.
Once the Memo/Wage information is entered you can click on OK and then
click on Post as long as the check amount and net pay are the same.
To update the record to the employee's file, you must continue through the
payroll process as normal - print Pay Journal, Cost Allocation Report and End of
Payroll Update.
If you need to reissue a check, do so through the normal payroll process
(Employee Earnings & Deductions, Calc taxes etc.) This can be done in the same
pay period as the check you are canceling. On the Pay Journal you will see the
cancelled check and the new check. The details on the new check will only show
when you print the check.
To print these steps, click here.
How can I make it so that you cannot post to a supplier?
You can make the supplier Inactive and force the person doing the entry to enter
a password in order to do post to this vendor as shown below.

There are two things that you need to do to make this happen.
First, you will
need to go to Accounts Payable > Files > AP Subledger Setup > Options (User) and
add a Password: Override Inactive Supplier. The password is required for this
which can be set up below. In order to post to this
vendor and enable the restriction of the Inactive Status.

Second, you will need to go to Accounts Payable > Files > Maintains Supplier and
change the Status for the Supplier to “Inactive”.

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Tip of the Day
In the dispatch view code, you can select the view type "scheduler" which
will automatically insert available time slots for your technician on the
dispatch board. This will help you quickly highlight what times are
available for you to schedule your technician. |
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Example of the dispatch board using the "Scheduler" view type.

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Unveiling the "Executive Dashboard"
- On-demand view of the balance sheet and the income statement with Financial
Views
- Present financial information in report and graph form with Daily QUIK
Reports.
- Print reports using Master Generator Reports - an electronic spreadsheet
with cell links to Jonas applications with:
- Multi sub-ledger review of current receivables with Receivable Views
- Instant review of current payables with Payable Views
- Instant access to relevant details for a specific customer with Customer
Views
- Discover profitability and status of various projects with the
configurable Project Views
- View the current detail or a summary of a job with Job Views
- Check the status of service orders for a selected date range with
Service Views
- Drill down to posting entry for all Views programs.
Click here for a detailed view.

IS IT TIME FOR YOUR NEXT
UPDATE???
It is important for Jonas users to be performing Product
Updates on a regular basis to ensure that you keep your Jonas software current
and problem-free. Check the website weekly as a new download is available
every Tuesday and install it immediately.
CURRENT VERSION
The current version for Jonas Software is 11.6.
HOW TO UPDATE??
There are two procedures to choose from to obtain the latest Release.
-
Downloading from the Website.
- Installing the Product Update from a CD.
Before You Begin:
Determine the version of Jonas that you are
currently running. If you are unsure, open Jonas and check the version number
located in the bottom right hand corner of the screen. Ex. Version 11.6.034 (the
release .034 indicates the release level).
Downloading
the Product Update from the Website
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Click on the Product Update that matches the version of Jonas
software you are currently running. (Ex. 11.4 or 11.6) You cannot change
versions via the website, only by loading a CD. Note that you might have to be
above a specific Release level to be able to run a Product Update from the
website. Notes at the side of the Product Update will tell you this.
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Choose the Save option. You will be presented with the
SAVE AS screen display below. Save the Product Update in the X:\GJCWIN\CUSTOM
directory (where the X: is the logical drive letter that contains the Jonas
programs - usually J:). Note: This is just a suggested directory, but not a
mandatory location to save the Product Update. Then you can open and run it.
After successful installation, log off Jonas and log back in order for the
changes to take place.
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Installing
the Product Update from a CD
Advanced Release versions do require all users
to be out of Jonas for the introduction of new data structures. Loading an
update from a CD sent by Jonas will always require all users to be out of the
system regardless of the version.
-
Jonas recommends that if you are installing on
a network that the Product Update be installed from a workstation. However, if
installing the Jonas Product Update via Citrix or Terminal Server, it must be
installed at the server console.
Note: Some operating systems, for example
Windows 2000, may require you to log onto the server with full administrator /
supervisor privileges.
- Locate the Product Update using any technique (e.g.
Windows Explorer or via the Run command on the Start button). Double click on
the saved PUxxx.exe file.
- Wait 5 – 20 seconds and a window will
appear. Step your way through the Welcome screens by clicking on Next.
- Choose the Destination Directory. If
the drive is not correct, please select browse and indicate the correct
location. When the correct path is shown, click on Next.
- The Installation Complete screen will appear upon
completion of the installation.
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Click on the Jonas for Windows icon. The program will
automatically start rebuilding the screens and data files.
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